Thousands of vulnerable Britons face distress as a major mobility equipment company, NRS Healthcare, struggles with the aftermath of a cyberattack.
NRS, responsible for delivering crucial aids like hospital beds and wheelchairs, remains incapacitated a week after the breach, leaving elderly and disabled individuals in a dire situation.
The firm, owned by Graphite, a private equity company, has failed to restore its phone lines, emails, or website since the attack. This outage severely impacts its customers, many of whom rely on NRS for essential equipment to maintain their independence.
Affected individuals, like Nimmy Chowdhary, 59, who suffered a stroke eight years ago, are left in limbo after crucial equipment malfunctions. Despite repeated attempts to reach out to NRS, customers face frustration and desperation as they await assistance.
The company’s failure to communicate effectively exacerbates the situation, leaving customers stranded without vital support. As the crisis unfolds, concerns about patient care in hospitals and hospices heighten, with reports of difficulties accessing NRS services.
While NRS Healthcare assures the public of its efforts to address the security breach and restore services, the incident underscores the vulnerability of critical infrastructure to cyber threats, highlighting the urgent need for robust cybersecurity measures.
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