The Federal Competition and Consumer Protection Commission (FCCPC) has revealed that the banking sector recorded the highest number of consumer complaints in Nigeria, with recoveries surpassing N10 billion between March and August 2025
The disclosure was made in a statement issued on Thursday by the commission’s spokesperson, Ondaje Ijagwu.
According to FCCPC, the top sectors by number of consumer complaints during the period were banking (3,173 complaints), Fast-Moving Consumer Goods (FMCG) (1,543), fintech (1,442), and electricity (458). Others included e-commerce (412), telecommunications (409), retail/wholesale/shopping (329), aviation (243), information technology (131), and road transport and logistics (114).
In total, the commission said it resolved 9,091 complaints in the five-month period.
“Total recoveries for consumers exceeded N10 billion (ten billion naira), reflecting both the scale of harm experienced and the significant financial burden borne by consumers in the absence of effective redress,” FCCPC stated.
Executive Vice Chairman of the commission, Tunji Bello, emphasized that the figures represent more than just numbers.
“These numbers are not just statistics; they tell the story of consumer frustration and the daily challenges Nigerians face in essential services. However, the FCCPC is determined to hold businesses accountable, ensure compliance with the FCCPA, and promote fair market practices that protect the welfare of all consumers.”
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